At MerlX, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
Returns You have 30 days from the date of receiving your item to request a return. To qualify, items must be:
-
In the same condition as received
-
Unworn or unused, with tags
-
In the original packaging
-
Accompanied by a receipt or proof of purchase
How to Start a Return Contact us at support@MerlXcom. If your return is approved, we’ll provide a prepaid shipping label and clear instructions. Please note: items sent back without prior approval will not be accepted.
Damages & Issues Inspect your order upon arrival. If your item is defective, damaged, or incorrect, reach out immediately so we can resolve the issue quickly.
Exceptions / Non‑Returnable Items Certain products cannot be returned, including:
-
Perishable goods (food, flowers, plants)
-
Custom or personalized items
-
Personal care products (beauty, hygiene)
-
Hazardous materials, flammable liquids, or gases
If you’re unsure whether your item qualifies, contact us at support@MerlX.com for guidance.